WELCOME TO THE BUONA SERA INN
PLEASE READ OUR TERMS AND CONDITIONS CAREFULLY
CHECK-IN: 3:00 PM - 10:00 PM.
If arriving outside of check-in times, please call to make Late or Early Check-In arrangements. We're sorry, but the Inn cannot guarantee that your room will be available until 3:00 PM the DAY of your reservation. The Buona Sera Inn offers late in services until 12:00 midnight. If you are arriving after 12:00 midnight, please contact the Inn for further details.
CHECK-OUT: 11:00 AM.
If you are checking out before 7:00 AM, please hang the Maid Service sign on the door handle, and leave the Room Key in the Room. Please inform the Inn Management if you need to Check-Out later than 11:00 AM. Guests that do not Check-Out by 11:00 AM without informing the Inn Management may be charged additional fees at the discretion of the Inn Management.
Room Service is by REQUEST ONLY. We respect your privacy, and will not enter your room unless you ask us to. Please hang the Maid sign located on your room door if you need anything in you room! Our staff will make every effort to take care of all your needs. We will not move any of your personal items, so please make sure they are not on the bed(s). However, the Management reserves the right to enter any of our rooms at any time.
There is ABSOLUTELY No Smoking, Burning or Vaporizing inside our rooms! Designated outdoor smoking areas are available. Guests who Smoke, Burn or Vaporize anything in our rooms will be charged $100.00 and asked to leave the Inn without Refund of any kind. Guests who attempt to disguise or remove evidence of Smoking, Burning or Vaporizing in our rooms with any perfume, chemical preparation or by any other means will also be charged $100.00, and asked to leave the Inn without Refund of any kind. Tampering with a Smoke Detector in a Hotel, Motel or Inn room is a FEDERAL OFFENCE. Guests that attempt to bypass, modify or in any way attempt to disable a smoke detector in any of our rooms will be charged $1000.00 and be reported to the proper authorities.
Please lock your vehicles while staying at the Inn. We cannot be responsible for any loss from or damage to your vehicle(s) while you are staying at the Inn. Only cars and standard size trucks are allowed to park in our parking lot. Vehicles with trailers and moving vans must use on street parking located near the Inn.
The Buona Sera Inn is an exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation, please call 877-286-7756 or email the Inn at 2 (two) days (48 hours) during our regular business hours (7:00 AM until 10:00 PM) prior to your arrival date to cancel your reservation. Guests that make reservations via Online Travel Agencies such as Booking.com or Expedia.com or their partners must cancel their reservations on those websites, or via phone call to their Customer Service Departments. The Buona Sera Inn cannot cancel these types of reservations directly.
In the unlikely event that you must cancel with less than 2 (two) days notice, shorten your stay or check out early, understand that a $25.00 Cancellation Fee may apply to cover Credit Card Processing and other costs. Partial Refunds may take up to 48 hours to process. Any refund is subject to review, and are subject to the Inns Management discretion based on the Inns policies. Due to increased Credit Card security requirements, should you require a refund of any kind for rooms booked more than 45 days in advance of your visit, the Buona Sera Inn must issue refunds by Company Check only.
Guests that do not arrive at the Inn by 12:01 AM without notifying the Inn Management will be charged the full price of their Reservation, and agree to allow the Inn to charge for the unused Reservation, and to resell and reserve those unused rooms to any other potential Guest, without Refund of any kind. This includes same day reservations by phone. Please call the Inn at 877-286-7756 if you have any questions concerning this policy, However, in order for our Inn to serve you better, we require that any request for any changes or requests concerning your reservation be made during our regular business hours which are 7:00 AM until 10:00 pm. We will do our best to assist our Guests with any questions or issues they may have. Leaving a voicemail or email does not cancel or modify any reservation. Once a Guest has accepted their Room Key and enter their Room there are NO REFUNDS. There is a $20.00 re-keying charge for any lost keys to our rooms. Rates and policies are subject to change and may vary seasonally.
CREDIT CARD ACCEPTANCE
A Valid Identification Card and Valid Credit Card are required to book any room at the Inn. Bank Issued Debit Cards, Prepaid Debit Cards and Cash may be used for reservation payment, but a valid Credit Card will be required for Room Security. The Inn does not accept Checks or Money Orders or American Express cards as payment for reservations. Please be prepared to produce a valid Identification Card and valid Credit Card at Check-In. Any person booking a room at the Buona Sera Inn agrees to allow the Buona Sera Inn to charge the Credit Card on file for any damages to our rooms or any incidental charges that may occur, regardless of room occupancy.
Full disclosure for any and all individuals or pets that will be staying at the Inn is required. Individuals and/or groups who are not disclosed at the time of check-in will be asked to leave the Inn, and no refunds will be issued. Any Guest that creates a negative experience for any other Guest may be asked to leave the Inn without refund of any kind. The Inn reserves the right to refuse service to anyone. For our Guests security and comfort, Guests MUST notify the Inn Management before allowing additional persons in our rooms. Allowing persons who are not listed on the Guests Reservation is prohibited. Guests under the age of 18 must be accompanied by an Adult in order to occupy any room.
CHILDREN AND BEDDING RESTRICTIONS
The Buona Sera Inn cannot supply cribs or special bedding for children. Children over the age of 5 count against Maximum Occupancy per room. The Inn cannot provide additional bedding, and it is against Inn policies for Guests to bring in and set up additional bedding in our Rooms without expressed permission from the Inn Management in advance of your reservation.
By accepting the Room Key, the Guest agrees to all policies listed above. Please be aware that the person who made this reservation and paid for any of our rooms, whether they were the occupant of the Room or purchased the room for another occupant is responsible for any additional charges due to damage, smoking or burning or any other condition that may lead to any situation that would prevent the Buona Sera Inn from booking any of our rooms at the Inn's Management discretion.